Privacy Policy

Last updated: October 2026

Your Best Solution Limited ("we," "us," "our," or "YBSL") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including the Bid & Tender Readiness Screening.

1. Information We Collect

We collect information you provide directly to us:

• Bid & Tender Readiness Screening: When you take our free quiz, we collect your first name, email address, last name, company name, and telephone number (optional).
• Contact forms: When you contact us, we collect your name, email, phone number, and message.
• Booking system: When you book a Comprehensive Health Assessment via our calendar link, we collect information required to schedule and deliver the service.
• Automatic collection: We may collect technical information such as your IP address, browser type, pages visited, and time spent on the site through cookies and analytics.

2. How We Use Your Information

We use the information we collect to:

• Deliver and improve our services, including the Bid & Tender Readiness Screening and Health Assessment.
• Send you your quiz results and relevant insights about bid readiness.
• Communicate with you about your assessment, bookings, and our services.
• Comply with legal obligations and respond to lawful requests.
• Analyse website usage and improve user experience.
• Marketing communications (only with your consent).

3. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:

• Consent: When you take the Bid & Tender Readiness Screening, you consent to us processing your data to deliver results and follow-up communications.
• Contract: When you book a Health Assessment, we process data to deliver the service.
• Legitimate Interest: We process data to improve our services and understand how our site is used, where this is not outweighed by your interests.
• Legal Obligation: We may process data to comply with UK law, tax requirements, and employment law.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers: Third-party specialists in our Cure Alliance (cyber, ISO, H&S, GDPR, etc.) only when you engage their services and only the information necessary to deliver them.
• HubSpot: Your quiz results are sent to our CRM for follow-up and communication.
• Legal requirements: When required by law, court order, or legitimate regulatory request.

5. Data Retention

• Quiz results: Retained for 24 months to track engagement and improvements.
• Contact enquiries: Retained for 12 months or as long as the business relationship exists.
• Health Assessment clients: Retained for 6 years (to meet accountancy and tax requirements).
• You can request deletion at any time (subject to legal obligations).

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data (the "right to be forgotten").
• Restrict processing: Ask us to limit how we use your data.
• Data portability: Request your data in a portable format.
• Withdraw consent: Opt out of marketing communications at any time.

To exercise any of these rights, email rob@yourbestsolution.co.uk with "Data Request" in the subject line.

7. Cookies

Our website uses cookies to enhance user experience and analyse traffic. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect site functionality.

8. International Transfers

Our HubSpot CRM and analytics tools may process data in the United States. These transfers comply with UK GDPR through Standard Contractual Clauses and adequacy decisions.

9. Security

We implement industry-standard security measures to protect your data, including HTTPS encryption and secure data storage. However, no system is entirely secure. We are not responsible for unauthorised access beyond our reasonable control.

10. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

11. Contact Us

For privacy concerns, data subject requests, or if you believe your data has been misused, contact us:

• Email: rob@yourbestsolution.co.uk
• Phone: +44 (0)7445 225 668
• Address: Westcliff-on-Sea, Essex, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of changes.